Question 1

Identify the main purpose of diversity training programs that focus on attitudes.

Accepted Answer

A)   to teach employees not to have any stereotypes about other people
B)   to teach employees to be effective at behaviors that inhibit personal growth
C)   to change organizational policies that inhibit employees' personal growth and productivity
D)   to teach skills for constructively handling inevitable communication barriers and misunderstandings
E)   to increase participants' awareness of cultural, ethnic, personal, and physical differences in the workforceF) B) and E)
G) A) and E)

Question 2

Opec Technology, a firm that manufactures mobile phones, has seen a major improvement in cost reduction since it instituted a three-week training program for all of its new recruits. During the training program, the new employees are constantly encouraged to express their thoughts and ideas. Good ideas are rewarded immediately by the trainers, thereby encouraging active participation. Which factor most likely explains the success of the training?

Accepted Answer

A)   situational constraints
B)   cognitive ability
C)   task analysis
D)   social support
E)   experiential learningF) B) and C)
G) A) and C)

Question 3

At All County Auto, managers encourage employees to receive training and praise them when they demonstrate new skills. Employees are excited about how learning helps them succeed at work and take on more responsibility. Which aspect of readiness for training does this example describe?

Accepted Answer

A)   employee ability
B)   employees' incentive package
C)   training curriculum
D)   social support
E)   situational constraintsF) B) and E)
G) A) and B)

Question 4

The human resource department of a consumer electronics manufacturer wants to set up a learning management system for its global sales force. This way, sales personnel can get training in new models and product lines even while on the road, and managers can ensure their employees are keeping up to date. The HR manager looks into "training systems" and identifies five top results. Which system describes a learning management system?

Accepted Answer

A)   Performa: software used by HR departments to evaluate job performance
B)   Recruit Plus: software used by HR departments to administer tests to job candidates
C)   Crimson: a system that automates the process of administering and delivering training
D)   K-Learn: software for the creation of training videos
E)   E-Valuate: an assessment tool that evaluates employees' readiness to learn new skillsF) A) and C)
G) None of the above

Question 5

Hetrick, a firm that specializes in building construction, hires Mark, an unemployed teenager, to work in its carpentry division. Since Mark does not have the required skills to work as a carpenter, he is provided training that helps him pick up carpentry skills on the job. Mark learns by assisting other master carpenters and journeymen. In addition to the skills Mark acquires, he is paid by Hetrick. The form of training exemplified in this scenario is called

Accepted Answer

A)   simulation.
B)   internship.
C)   apprenticeship.
D)   co-employment.
E)   onboarding.F) B) and D)
G) None of the above C

Question 6

Patricia, a training manager, is making a presentation to her company's business leaders. She says meeting the company's five-year plan will require skills in using some new technology. Employees and their supervisors are eager to learn, but Patricia says some situational constraints are standing in the way of meeting these objectives. What could be such a constraint?

Accepted Answer

A)   Supervisors don't praise employees for learning.
B)   Supervisors don't believe training is relevant.
C)   Employees have a negative attitude toward training.
D)   The company has not budgeted sufficient funds for training.
E)   Supervisors don't tell their employees about the training that is available.F) B) and D)
G) A) and D)

Question 7

Which of the following consists of an organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors?

Accepted Answer

A)   attrition
B)   benchmarking
C)   training
D)   compensation
E)   recruitmentF) B) and D)
G) D) and E)

Question 8

A customer at Jaquine, a French restaurant, complains to Brent, the owner, about a specialty dessert being unacceptable. Brent inspects the dessert and finds that the brie, a type of cheese, used in the dessert is overripe. Brent questions the new pastry chef, Mason, who acknowledges he should have substituted another type of cheese for the brie. Brent analyzes the situation and concludes that Mason should be put through additional training to avoid such mistakes in the future. What type of analysis has Brent performed in this situation?

Accepted Answer

A)   an organization analysis
B)   a task analysis
C)   a specialized skills assessment
D)   a person analysis
E)   a needs assessmentF) All of the above
G) B) and C)

Question 9

Which term refers to a combination of employee characteristics and positive work environment that permit training?

Accepted Answer

A)   organization analysis
B)   benchmarking
C)   learning management system
D)   orientation
E)   readiness for trainingF) B) and D)
G) A) and E)

Question 10

The difference between adventure learning and cross-training is that

Accepted Answer

A)   adventure learning is a team activity, while cross-training is an organization-wide activity.
B)   adventure learning helps team members understand themselves and each other, while cross-training helps team members learn each other's job roles.
C)   adventure learning focuses on improving job-related skills of employees, while cross-training is focused on a person's behavior.
D)   adventure learning is easier but more expensive to conduct than cross-training.
E)   adventure learning is a team program, while cross-training is an experiential program.F) A) and B)
G) D) and E)

Question 11

The HR department at Tremont Communications oversees the recruitment and training of employees at the firm. As the firm grows and recruits more employees, overseeing individual training programs has become too much for the HR staff to handle. Which application should the HR department use to help with employee training?

Accepted Answer

A)   a customer relationship management system
B)   a management information system
C)   a learning management system
D)   a decision support system
E)   an executive decision-making systemF) None of the above
G) C) and E)

Question 12

Putting together a request for proposal for a training program is a quick process.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an example of the cross-training method?

Accepted Answer

A)   Jill, a cashier, is being trained to stock shelves in case there is a shortage of employees.
B)   Henry, along with his colleagues, participates in a 5K run sponsored by the company.
C)   Alicia and five other managers analyze a business problem to suggest changes.
D)   Laura reviews videos of other employees exhibiting certain important behaviors related to the workplace.
E)   Stan has team members visualize what they have to do to release a new product.F) None of the above
G) All of the above

Question 14

________ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves.

Accepted Answer

A)   Random testing
B)   Benchmarking
C)   Behavior modeling
D)   Experiential training
E)   Classroom learningF) All of the above
G) A) and D)

Question 15

________ training remains the most widely used method of training.

Accepted Answer

A)   Audiovisual
B)   On-the-job
C)   Experiential programs
D)   Computer-based
E)   ClassroomF) B) and C)
G) A) and D)

Question 16

Using avatars for training purposes is an example of

Accepted Answer

A)   benchmarking.
B)   action learning.
C)   a simulation.
D)   adventure learning.
E)   an orientation.F) None of the above
G) All of the above

Question 17

Task analysis determines whether employees are ready to undergo training.

Accepted Answer

A) True 
 B)False  False

Question 18

Identify three approaches of evaluating the success of a training program.

Accepted Answer

Depending on the objectives, the evaluat...

Question 19

What distinguishes an apprenticeship from an internship?

Accepted Answer

A)   An apprenticeship is an on-the-job training method, whereas an internship is a classroom-based training method.
B)   An apprenticeship is an unstructured training method, whereas an internship is a structured training method.
C)   An apprenticeship is sponsored by employee unions, whereas an internship is sponsored by educational institutions.
D)   Most apprenticeship programs take place in white-collar professions, whereas most internship programs occur in blue-collar jobs.
E)   An apprenticeship does not provide an income, whereas an internship provides an income while learning a trade.F) A) and B)
G) A) and D) C

Question 20

Which of the following is an example of an experiential training method?

Accepted Answer

A)   Maggie, a cashier, is being trained to stock shelves in case there is a shortage of employees.
B)   John and his colleagues take part in a rafting course sponsored by their company.
C)   Kristin and five other managers are tasked to study a business problem and present recommendations.
D)   Jason is asked to review videos of other employees exhibiting certain important behaviors related to the workplace.
E)   Katy uses an online persona to make decisions in game simulations involving job-related situations.F) A) and D)
G) C) and D)

Exam 7: Training Employees

Identify the main purpose of diversity training programs that focus on attitudes.

Correct Answer
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Correct Answer
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At All County Auto, managers encourage employees to receive training and praise them when they demonstrate new skills. Employees are excited about how learning helps them succeed at work and take on more responsibility. Which aspect of readiness for training does this example describe?

Correct Answer
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Correct Answer
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Correct Answer
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C

Correct Answer
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Which of the following consists of an organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors?

Correct Answer
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Correct Answer
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Which term refers to a combination of employee characteristics and positive work environment that permit training?

Correct Answer
verified

The difference between adventure learning and cross-training is that

Correct Answer
verified

Correct Answer
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Putting together a request for proposal for a training program is a quick process.

Correct Answer
verified

Which of the following is an example of the cross-training method?

Correct Answer
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________ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves.

Correct Answer
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________ training remains the most widely used method of training.

Correct Answer
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Using avatars for training purposes is an example of

Correct Answer
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Task analysis determines whether employees are ready to undergo training.

Correct Answer
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False

Identify three approaches of evaluating the success of a training program.

Correct Answer
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Depending on the objectives, the evaluat...
View Answer

What distinguishes an apprenticeship from an internship?

Correct Answer
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C

Which of the following is an example of an experiential training method?

Correct Answer
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Exam 7: Training Employees

Identify the main purpose of diversity training programs that focus on attitudes.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

At All County Auto, managers encourage employees to receive training and praise them when they demonstrate new skills. Employees are excited about how learning helps them succeed at work and take on more responsibility. Which aspect of readiness for training does this example describe?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedC

Correct AnswerverifiedShow Answer

Which of the following consists of an organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which term refers to a combination of employee characteristics and positive work environment that permit training?

Correct AnswerverifiedShow Answer

The difference between adventure learning and cross-training is that

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Putting together a request for proposal for a training program is a quick process.

Correct AnswerverifiedShow Answer

Which of the following is an example of the cross-training method?

Correct AnswerverifiedShow Answer

________ involves training sessions in which participants observe other people demonstrating the desired behavior, then have opportunities to practice the behavior themselves.

Correct AnswerverifiedShow Answer

________ training remains the most widely used method of training.

Correct AnswerverifiedShow Answer

Using avatars for training purposes is an example of

Correct AnswerverifiedShow Answer

Task analysis determines whether employees are ready to undergo training.

Correct AnswerverifiedFalse

Identify three approaches of evaluating the success of a training program.

Correct AnswerverifiedDepending on the objectives, the evaluat...View AnswerShow Answer

What distinguishes an apprenticeship from an internship?

Correct AnswerverifiedC

Which of the following is an example of an experiential training method?

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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C

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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False

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Depending on the objectives, the evaluat...
View Answer

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C

Correct Answer
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