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Exam 9: Motivating Employees

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Question 31

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The _____ management style is based on a pessimistic view of human nature and assumes the average person dislikes work and will avoid it if possible.

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Question 32

Multiple Choice

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Julia Li is a low-level manager for a manufacturer of collectible plates and figurines.She is assigned new jobs every few months so she can learn all aspects of her company's operations.Management is utilizing the concept of job _____ in training Li.

A) enlargement
B) rotation
C) enrichment
D) development
E) satisfaction

F) C) and E)
G) B) and E)

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Question 33

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_____ is the gap between what is and what is desired, and _____ is the gap between what is and what is required.

What famous studies occurred during the human relations era of management?

A company that is experimenting with flextime, telecommuting, and job sharing is interested in:

_____ means that a portion of an employee's pay is directly linked to an individual or organizational performance measure.

Many rock and roll fans believe that Jimi Hendrix was the best guitarist ever and that he stretched his ability to the utmost.According to Maslow's theory of need, Hendrix more than likely satisfied his _____ need.

Fourteen million office workers in the US have their online activities under constant surveillance, according to the Denver-based Privacy Foundation.Worldwide, it reckons the number of employees under such surveillance totals around 27 million people. According to the foundation's Workplace Surveillance Project the low cost of snooping technology is the main reason why employers are employing a _____approach to management.

What style of manager tells people what to do, is very directive, likes to be in control, and shows little confidence in their employees?

Spring Airlines is a small budget airline that is based in China.The company has a strict rule against passengers bringing any food or beverage on board with them.In a country where meal time is extremely important, this has caused some passengers to slap, throttle, and insult stewardesses who tried to enforce this rule.The tenacity with which the company's employees enforce this ruling is based on how the employees predict customers will react to the news.This is an application of the _____ theory.

Oscar Ramirez's job has been redesigned.He has more authority and responsibility and feels the job now is very challenging to him.The company has used job _____ to challenge Ramirez.

In Herzberg's theory, salary is an example of a(n) :

_____ are incentive programs based on group productivity.Employees share in the financial gains attributed to the increased productivity of their group.

In Herzberg's model, salary and fringe benefits are job satisfiers.

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else.

According to Theory Y, workers _____ their work.

Companies that want to meet the diverse needs of their employees by offering work-scheduling options can use:

Which of the following is NOT an example of a hygiene factor?

The Theory Z style of management emphasizes:

In 2006, The Home Depot laid off 300 workers in its home office.Even though the workers have left, the same amount of work needs to be done.This sort of company downsizing often leads to: